Based on my conversations with the travel agent community, industry colleagues and online research, I find several defining developments in hospitality in 2025; 1. AI-driven hyper-personalization This has been the year AI moved from novelty to operational reality. Hotels are starting using AI to anticipate guest preferences, remember past stays, and deliver curated experiences while often charging more for it. For travel agents, this is both opportunity and threat. AI-enabled

In today's competitive hospitality industry, boutique hotels are constantly seeking ways to improve their profitability and stand out in...

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